Margaritaville Hotel Nashville

SUMMARY 

The Night Auditor position verifies and balances entries and records of financial transactions reported by various hotel departments during day. Duties will include:   

• • Follow proper audit procedures to balance the hotel’s daily revenue and expense transactions.  
• • Identify the causes of out-of-balance situations in a timely manner.  
• • Produce various reports for management.  
• • Take initiative to correct errors to prevent re-occurrence.  
• • Follow the hotel’s recommended guest arrival and departure procedures.  
• • Answer guests’ questions about the hotel services and amenities. 

QUALIFICATIONS 

• Prior cash handling experience necessary. 
• High School graduate or G.E.D. equivalent. 
• Requires high school math level. 
• Ability to communicate effectively with the public and other employees. 
• Read, write and speak English fluently. 
• Computer literate. 
• No employee will pose a direct threat to the health/safety of self or others. 

PERFORMANCE STANDARDS 

• CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner. 
• WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints. 
• PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job. 
• SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions. 
• FRONT DESK OPERATIONS: Follow the hotel’s recommended guest arrival and departure procedures; understanding of computer-based front desk systems is sufficient to perform the primary responsibilities of the job; answer guests’ questions about the hotel services and amenities. 
• NIGHT AUDIT PROCEDURES: Follow proper audit procedures to balance the hotel’s daily revenue and expense transactions; make few errors in the balancing process; identify the causes of out-of-balance situations in a timely manner; produce various reports for management; take initiative to correct errors to prevent reoccurrence. 
• RETAIL SERVICES: Stock according to standards; know what items are available to guests; effectively handles guest transactions and/or questions; personally demonstrate effective sales skills. 

ESSENTIAL FUNCTIONS  

•  Ensure that all charges of the day have been properly posted to the appropriate guest folio or master account. 
•  Ensure that all food and beverage outlets have been balanced and z’d out. 
•  Ensure that all front office charges, and miscellaneous charges and adjustments have been posted and balanced out. 
•  Ensure that all guest charges have been balanced and all appropriate reports have been run and all supporting documentation is attached to the appropriate reports. 
•  Maintain work area neat and organized. 
• Post room and tax to each guest folio. 
•  Report all unsafe conditions immediately. 
•  Review and analyze all adjustments. 
•  Thoroughly understand accounting machines for front office and food and beverage functions. Ensure that each cashier outlet and front office cashier’s work has been properly completed and balanced. 
•  Answer telephones. 
• Check guests in and out. 
•  Complete other duties as assigned by supervisor to include cross training. 
• Attend all mandatory meetings. 
• Inform management of any control problems.