Margaritaville Hotel Nashville

ASSISTANT FOOD & BEVERAGE MANAGER

Margaritaville Hotel Nashville

Job Description

This job description provides a guideline of the duties, responsibilities, and requirements for this position within a high-energy, guest-focused resort-style environment.

SUMMARY

The Assistant Food & Beverage Manager supports the Director of Food & Beverage in overseeing daily operations across key outlets, including JWB Grill (upscale casual dining), Fins Rooftop Bar (high-volume rooftop experience), and Starbucks (branded quick-service concept), as well as banquet operations.

This role ensures all outlets deliver a consistent Margaritaville experience—relaxed, welcoming, and service-driven—while maintaining compliance with health, safety, sanitation, and alcohol awareness standards. The position plays a key role in driving revenue, guest satisfaction, team engagement, and operational excellence across diverse service styles.

The Assistant F&B Manager trains, supervises, schedules, and coaches team members while maintaining a visible presence on the floor, engaging with guests, and supporting vendor relationships.

QUALIFICATIONS

• Ability to read, write, and speak English.
• 1–3 years of experience in hotel or multi-outlet food & beverage operations preferred.
• Experience in high-volume restaurant, bar, and/or rooftop lounge environments strongly preferred.
• Previous supervisory or management experience required.
• Experience in at least one of the following preferred: bartender, server, barista, or host.
• Knowledge of coffee service standards (for Starbucks operations) is a plus.
• Food/Beverage Service Worker Permit, where applicable.
• Strong interpersonal and communication skills.
• Open availability including nights, weekends, and holidays.

PERFORMANCE STANDARDS

CUSTOMER SERVICE

• Embody and promote the Margaritaville lifestyle: fun, relaxed, and guest-focused.
• Maintain a strong floor presence across JWB Grill, Fins Rooftop Bar, and Starbucks to ensure service consistency.
• Proactively engage with guests to enhance their experience and resolve concerns quickly.
• Ensure rooftop and restaurant service standards reflect both upscale hospitality and energetic social atmosphere.
• Train and empower staff to deliver personalized, memorable service.

FINANCIAL

• Assist in managing multi-outlet budgets, forecasts, and labor costs.
• Analyze revenue streams across different concepts (full-service dining, bar/lounge, and quick-service coffee).
• Adjust staffing and inventory to align with seasonal demand, events, and rooftop volume fluctuations.
• Ensure proper cash handling and adherence to internal audit controls.

PEOPLE

• Foster a positive, inclusive, and high-energy team culture aligned with Margaritaville values.
• Recruit, train, and develop team members across varied service styles.
• Provide coaching specific to each outlet environment:
• Elevated service standards for JWB Grill
• High-volume bar execution for Fins Rooftop Bar
• Speed and consistency for Starbucks
• Support career growth and leadership development within the team.
• Maintain compliance with safety and certification requirements.

QUALITY

• Ensure consistency of food, beverage, and service standards across all outlets.
• Maintain excellent health inspection scores and sanitation practices.
• Oversee beverage quality including craft cocktails, beer, wine, and coffee programs.
• Ensure rooftop operations meet safety standards, especially during high-volume periods.
• Monitor equipment and coordinate preventive maintenance.

MANAGING THE BUSINESS

• Support execution of outlet-specific promotions, events, and seasonal programming (especially rooftop activations).
• Collaborate with vendors to ensure quality and cost efficiency.
• Adjust operations dynamically based on occupancy, weather (for rooftop), and local events.
• Maintain inventory controls across all beverage and food programs.

ESSENTIAL FUNCTIONS

• Provide hands-on leadership across JWB Grill, Fins Rooftop Bar, Starbucks, and Banquets.
• Maintain working knowledge of all positions including bar, restaurant, rooftop operations, and coffee service.
• Ensure consistency in guest experience across multiple service formats.
• Oversee liquor, beer, wine, and non-alcoholic beverage programs.
• Manage and monitor inventory and ordering for all outlets.
• Ensure staff appearance and grooming standards reflect Margaritaville brand image.
• Control labor costs in alignment with forecasted business levels.
• Maintain cleanliness, organization, and safety across all outlets.
• Support banquet operations including setup, service, and billing.
• Handle guest concerns with professionalism and creativity.
• Conduct training, scheduling, and performance evaluations.
• Step into operational roles as needed during peak periods.
• Support rooftop programming and high-volume event execution.
• Attend all required meetings and provide regular updates to leadership.